Shipping | Alefceramics

Shipping & Returns

All shipments will be made via the carrier of our choice from our studio in Costa Mesa, California.

Please allow 3 weeks for your order to ship. We make pieces available based on completed pieces but also in-progress pieces, and we sometimes need up to three weeks to move your piece through the kilns.

International customers are responsible for all customs and duty fees that are incurred during transit.

Orders can be shipped via expedited service, however there is an additional surcharge for this service.

Many of our products are made to order so please email us directly if you need your order sooner, otherwise you will be notified once your order has shipped.

All purchases are considered final sale. That said, we want you to be happy your purchase, so if you feel like it wasn't accurately represented on our website, do let us know and we will do our best to work it out. In the unlikely event that something breaks during shipping, please keep the original piece (and packaging) and send us an email and a picture of the broken item as soon as possible and we will rectify the order.

F.A.Q

Handmade & Unique

All of our pieces are handmade and one-of-a-kind or few-of-a-kind. We're constantly developing new designs, shapes & glazes.Some pieces may appear differently from that pictured, because it's are handmade subtle differences are expected from item to item.

Recommended Care

All of our pieces made with food-safe materials and our own custom-made non-toxic glazes. We do recommend handwashing as the best way to prolong the life of your handmade ceramics.

Unless otherwise specified, our pieces will crack if they go in the oven & matte glazes may stain with prolonged contact with turmeric, beets, or other typically stain-y foods. Unglazed surfaces can be cleaned by scrubbing with a baking soda and water paste.

If you have any questions or suggestions do not hesitate to contact me using the contact form or email me directly info@alefceramics.com